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EDUCATIONAL & RESEARCH
WORKSHOPS

Reflective Practice Based Learning, Experience Design, Simulated Learning and Deans & Directors Workshops

EuroCHRIE2021 provides you with a wide varity of workshops for your professional development. Join fellow educatos and learn more about Experience Design, Reflective Based Learning, Simulated Learning or be a part of the development of future research perspective in the Food Experience Symposium.

It is only possible to particapte in ONE workshop during the day since all workshops are placed September 28. The workshops are included in the conference fee. All delegates will receive an e-mail directly where we will ask for your choice of workshop.

FOOD EXPERIENCE SYMPOSIUM WORKSHOP

What is the future of food experiences?

How will topics like sustainability, health, and innovation

manifest in next level experiences?

- Let’s set the stage for the future of food experience research!

About the workshop

In collaboration with Hotel Management School Maastricht, Breda University of Applied Sciences, Haaga-Helia University of Applied Sciences and Institute Paul Bocuse, we are proud to announce the first edition of the Food Experience Symposium under the EuroCHRIE umbrella.

Join us for a day of experiments and discussions in design workshops with local and international industry and academic stakeholders, discover the role of LEGO© in food, be inspired by culinary experiences by our local and international partners and leave excited about the future of food experiences.

Participation is free of charge. However, due to the connected programme for the day, participants are expected to attend the entire programme. Limited seats available - will be selected on first come first serve basis.

Facilitators

Danny Han, Professor, Future of Food, Zuyd University of Applied Sciences, Hotel Management School Maastricht

Geoff Marée, Associate Professor, Breda University of Applied Sciences

Pasi Tuominen, Extended Reality Customer Experience Developer, Haaga-Helia University Of Applied Sciences

Time and place

Tuesday September 28

11:00 - 17:00 (lunch included)

UCN Campus, room 1.1.10

Only available for onsite delegates

Registration

This workshop is included in the conference fee.

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EXPERIENCE DESIGN WORKSHOP (eXDB©)

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Systematic Customer Experience Optimization

 

About the workshop

This workshop will introduce the participants to a new research based, insight driven and commercially focused customer experience management tools, the eXDB©. Participants will be invited to contribute to the workshop with their own knowledge, experience and examples. Participants will literally stroll through the eXDB©, post notes and get as close to designing an experience as possible.

The overall workshop aim is to present and discuss issues related to the entire customer journey – from planning to sharing in an inspiring experience design context. Obstacles, opportunities, and a few roadblocks, too, are part of the process.

 

About the eXDB©

eXDB© is based on the notion of the customer journey and takes hotel management through all aspects and elements of their customers’ present and future journeys.

Customers remember and appreciate good experiences that meet their often-unspoken desires and needs. eXDB© structures, controls and designs customers’ experiences so that the experiences support and strengthen corporate strategy, which creates unique and valuable differentiation opportunities in the market.

eXDB© helps define, understand and design all elements of the hotel experience and gives management the opportunity to control and coordinate the customer experience at all primary touch points and increase performance. eXDB© even functions as a perfect tool for training hotel staff and ensures understanding of complexity and connectivity in the total customer experience.

 

Facilitators

Peter Kvistgaard, Ph.D., Aalborg University and Kvistgaard+HIRD and John Hird, Aalborg University and Kvistgaard+HIRD.

John and Peter have worked in the fields of destination development, tourism strategy, experience design and other tourism related fields since 2005 – academically and through the consultancy Kvistgaard+HIRD. Today their focus is on sustainable tourism issues related to destination development, experience design, Danish DMOs and small and medium-sized companies. Over the years Peter and John have developed a very large number of strategies, experience strategies, evaluation projects, research projects and policy processes for destinations, private companies and different types of organisations. John and Peter have both worked as associate lecturers at Aalborg University, since 1993 and 2007 respectively.

Time and place

Tuesday September 28

11:00 - 14:00 (lunch included)

UCN Campus, room 1.1.11

Only available for onsite delegates

Registration

This workshop is included in the conference fee.

REFLECTIVE PRACTICE BASED LEARNING WORKSHOP

RPL Workshop - Content and Process

About the workshop

As a participant, you will benefit from a combination of information on and examples of reflective practice-based learning and co-creation, and we expect you to be ready to engage in both discussion and exploration of perspectives, experiences, and potential of the approach. We encourage you to let you own practice be inspired by our experiences with bridging education, employability and 21 century skills through creative and mutual enriching tension between theory and praxis. We promise that you will leave the workshop with new positive relations and with a new perspective on teaching.

Proces description

The workshop process is designed on the basis of the same principles of reflective practice-based learning that constitute the content of the workshop. This gives participants the opportunity to experience how our institutional learning philosophy permeates our activities and inform our teaching practice, here at University College of Northern Jutland.

In the design of the workshop we focus on activating participants’ experiences, including elements of disturbance, encouraging exploration, we supply good examples, collaboration and dialogue in order to create a valuable learning environment.

During the workshop we introduce the concept of reflective practice-based learning and its origins. Through co-creative dialogues we strive to activate participants’ shared experiences from different parts of the world. We focus on how the approach creates both short and long term value in the educational processes and agendas of our institution, and in relation to the skill needs of the workplaces, we educate for. In collaboration with participants, we zoom in on, what defines the role of the facilitator in co-creation processes, and how it differs from more traditional teaching.

 

Time and place

Tuesday September 28

11:00 - 17:00 (lunch included)

UCN Campus, room 1.1.20

Available as live/recording for online delegates

 

Facilitators

Camilla Valbak-Andersen, Associate Professor, Ph.D. University College of Northern Denmark

Camilla has a Ph.D. in relational leadership, strategy, and organizing from Aalborg University, and is a part of the researcher team, that has developed and published on reflective practice-based learning.

 

Louise Esko Refshøj, Associate Professor, University College of Northern Denmark

Louise teaches at our education in Innovation and Entrepreneurship. She has been part of the Co-creation project at UCN for 3 years, is educated in co-creation, and has experience with a lot of different takes on teaching based on Co-Creation.

Registration

This workshop is included in the conference fee.

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SIMULATED LEARNING WORKSHOP

New Generation Simulations for Hospitality Education by Russell Partnership Technology

About the workshop

You are invited to attend our workshop session at the Euro CHRIE Conference. This workshop will begin with an overview of current industry trends and insights into what is happening in the global market. We will also examine the concept and value of simulations within hospitality education. This will include take-ways for educators who already use simulations and for those considering it.

 

We will examine the benefits of simulations, how they work and how they can be integrated into your curriculum. We will also deliver insight into how these simulations can be customised to address specific learning aims through the creation of bespoke case scenarios.

 

The workshop will then feature an interactive revenue management simulation exercise. This will be an interactive exercise that will be fun, competitive and educational. The exercise will demonstrate what it is possible for you to deliver with students utilizing our market leading educational simulation programs. 

 

Facilitators

Peter Russell, COO & CTO, Russell Partnership Technology

Time and place

Tuesday September 28

11:00 - 17:00 (lunch included)

UCN Campus, room 1.0.11

Available as live/recording for online delegates

Registration

This workshop is included in the conference fee.

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DEANS AND DIRECTORS WORKSHOP

Deans and Directors Workshop (only for deans and directors)

About the workshop

We are all going through an unknown and challenging time due to Covid-19. This requires new ideas and tools in management in relation to resources, new didactics and similar. In order to cope with these challenges, management is required to come up with, in some cases, drastically changes – so why not get together, share and develop new tools and products that can support and secure our future development at our institutions?

As a part of the EuroCHRIE 2021 conference Deans and Directors are invited to join a “working” workshop focusing on experiences, issues, challenges, and opportunities related to Covid-19 in an educational and industry context.

The aim of the workshop is to discuss, evaluate, develop ideas and tools that can support the tourism and hospitality institutions. The workshop will focus on the following topics: Resources, Social Relations, Future Students, New Didactics and other topics that the participants finds relevant.

The output of the workshop will be a central part of the upcoming workshops within the area of Educational Workshops, Practical Workshops and Research Workshops. Furthermore, “products” and tools should be developed in order to implement these after the conference directly at the institutions.

During the workshop you will be inspired by two speakers, who will deliver input regarding educational management and present cases about challenges, opportunities, needs etc. within the business perspective. The speakers will be presented later.

Please do not hesitate to contact Birgitte Jørgensen for further information at bihj@ucn.dk

 

Facilitator

Peter Møller Pedersen, Vice-chancellor University College of Northern Denmark

Time and place

Tuesday September 28

11:00 - 17:00 (lunch included)

UCN Campus, room 1.1.21

Only available for onsite delegates

Registration

This workshop is included in the conference fee and only for deans and directors.

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